Terms of service
1. Introduction
Welcome to PetVoyage.
These Terms of Service govern your access to and use of our website, https://PetVoyage.site, including all information, features, products, and services made available through the website.
By accessing our website or purchasing products from PetVoyage, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website. If you do not agree with any part of these terms, please do not use our website or services.
In these terms, the words "we," "us," and "our" refer to PetVoyage. The words "you," "your," and "customer" refer to anyone accessing our website or purchasing our products.
2. About PetVoyage
PetVoyage was established in 2022 with a focus on practical pet carriers, travel accessories, and everyday products designed to make life with pets more convenient.
Our business contact details are:
Website: https://PetVoyage.site
Email: support@PetVoyage.site
Phone: 0421 880 919
Business Address: 66 Derwent St, Glebe NSW, Australia
3. Eligibility and Website Use
By using our website, you confirm that:
You are legally capable of entering into a binding agreement.
You will provide accurate and complete information when placing an order.
You will use our website for lawful purposes only.
You will not use our website in any way that may damage, disrupt, or interfere with its operation.
You will not attempt to gain unauthorized access to our systems, accounts, or services.
We reserve the right to restrict or terminate access to our website where there is reasonable cause, including suspected fraudulent, unlawful, or abusive activity.
4. Products and Descriptions
PetVoyage makes reasonable efforts to ensure that product descriptions, photographs, specifications, and other product information are accurate and up to date.
However, minor differences may occur due to:
Screen settings and display variations.
Lighting and photography conditions.
Product packaging updates.
Manufacturing or design improvements.
Variations in product presentation.
We encourage customers to review product descriptions and specifications carefully before placing an order.
Product images are provided for illustrative purposes and should not replace the written product specifications.
Nothing in this section limits your rights if a product is not as described or does not meet applicable consumer guarantees.
5. Pricing and Payments
All product prices and applicable charges will be displayed during the shopping and checkout process.
We reserve the right to update prices, promotions, product availability, and website content at any time.
Such changes will not affect orders that have already been accepted, except where required or permitted by law.
Payment must be successfully authorized before an order can be processed.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not guarantee that every payment method will be available at all times.
6. Orders and Order Acceptance
After placing an order, you may receive an order confirmation email.
An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to review and, where legally permitted, decline or cancel an order in circumstances such as:
Suspected fraudulent transactions.
Incorrect pricing or listing information.
Product unavailability.
Incomplete or inaccurate order details.
Payment authorization failures.
Shipping restrictions or delivery limitations.
If an order is cancelled after payment has been collected, an appropriate refund will be arranged.
7. Shipping and Delivery
PetVoyage is pleased to offer free worldwide shipping.
Our estimated delivery timeframe is generally 7–10 days.
Delivery estimates are provided as a guide and may vary depending on the destination, carrier operations, customs processing, weather conditions, and other circumstances outside our reasonable control.
Customers are responsible for providing accurate shipping information when placing an order.
Please refer to our Shipping Policy for additional information about processing, delivery, and shipping arrangements.
8. Returns and Refunds
We offer a 30-day free return and refund policy.
Customers may contact us within 30 days of delivery to request a return, refund, or exchange, subject to the applicable policy and consumer protection laws.
For complete information, please review our Return & Refund Policy.
Nothing in these terms limits your statutory rights regarding faulty, defective, or misdescribed products.
9. Intellectual Property
All content available on the PetVoyage website, including text, graphics, logos, website design, images, product descriptions, and other materials, is owned by PetVoyage or used with appropriate authorization, unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission from the relevant rights holder.
Unauthorized use of website materials may violate applicable intellectual property laws.
10. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, shipping services, or other external platforms.
These third-party services operate independently from PetVoyage.
We are not responsible for the content, policies, security, or practices of external websites that we do not control.
Your use of third-party services may be subject to their own terms and conditions.
11. Limitation of Liability
To the maximum extent permitted by applicable law, PetVoyage will not be liable for indirect, incidental, or consequential losses arising from the use of our website or services where such liability can legally be excluded.
We do not guarantee that our website will always be uninterrupted, error-free, or available without technical issues.
Nothing in these Terms of Service excludes, restricts, or modifies any liability or consumer rights that cannot legally be excluded under applicable law.
12. Product Use and Pet Safety
Our products are designed to support convenient pet transportation and everyday pet activities.
Customers are responsible for selecting products appropriate for their pets, including considering the animal's size, weight, behavior, and individual needs.
Please follow all product instructions and safety recommendations.
For pet carriers and slings:
Check all fasteners and adjustment straps before use.
Ensure your pet is properly positioned and supported.
Select an appropriate carrying method for your pet.
Monitor your pet throughout use.
Do not exceed the product's stated weight capacity.
Never leave your pet unattended in a carrier.
PetVoyage cannot replace professional veterinary advice or guarantee that a product is suitable for every animal.
13. Privacy
We respect your privacy and are committed to handling personal information responsibly.
Information collected through our website may be used to:
Process and fulfill orders.
Communicate order updates.
Respond to customer inquiries.
Improve our products and services.
Maintain website security.
Meet legal and regulatory obligations.
Personal information will be handled in accordance with applicable privacy laws and our privacy practices.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website functionality, or legal requirements.
The updated version will be published on this page with a revised Last Updated date.
Your continued use of our website after changes are published constitutes acceptance of the updated terms to the extent permitted by law.
15. Governing Law
These Terms of Service are governed by the laws applicable in New South Wales, Australia, to the extent permitted by applicable law.
Mandatory consumer protection laws in your country or region may also apply and are not excluded by this provision.
16. Contact Information
If you have any questions about these Terms of Service, please contact us:
PetVoyage
Email: support@PetVoyage.site
Phone: 0421 880 919
Address: 66 Derwent St, Glebe NSW, Australia
Website: https://PetVoyage.site
Thank you for choosing PetVoyage.