Shipping policy
At PetVoyage, we believe shopping for your furry companion should be simple and convenient. That's why we are pleased to offer free worldwide shipping on all orders.
Whether you're purchasing a comfortable pet sling, a portable pet carrier, or practical travel accessories, we aim to make sure your order reaches you as smoothly as possible.
1. Free Worldwide Shipping
PetVoyage provides free standard shipping worldwide.
Customers do not need to pay additional standard shipping fees at checkout for eligible destinations.
Our goal is to make our products accessible to pet owners wherever they are.
Please note that delivery availability may depend on the destination country's shipping regulations, carrier coverage, and applicable restrictions.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
This is an estimated delivery window rather than a guaranteed delivery date.
Actual delivery times may vary depending on:
Your shipping destination.
Local postal and courier services.
Customs inspections and clearance.
Public holidays and seasonal shipping volumes.
Weather conditions.
Unexpected transportation or logistical delays.
We work to ensure that orders are delivered as efficiently as possible.
3. Order Processing
After an order is successfully placed, it will be prepared for processing and shipment.
Processing times may vary depending on product availability, order volume, and operational circumstances.
Customers will receive an order confirmation after completing their purchase.
Where tracking information is available, it may be provided by email once the order has been dispatched.
Please allow sufficient time for tracking information to become active after shipment.
4. Shipping Destinations
PetVoyage aims to deliver products to customers worldwide.
However, some destinations may be subject to shipping restrictions, limited carrier coverage, or import regulations.
If we are unable to ship to the address provided, our customer support team will contact you to discuss available options.
5. Tracking Your Order
If tracking information is available for your shipment, you can use the tracking details provided in your shipping confirmation email to monitor its progress.
Please note that tracking updates may not appear immediately after dispatch.
Some international shipments may have limited tracking information while moving between transportation networks or customs facilities.
If you experience difficulty tracking your order, please contact us at support@PetVoyage.site.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully review the following details before completing checkout:
Full recipient name.
Street address and house number.
Apartment, unit, or building information, if applicable.
City and state or region.
Postal or ZIP code.
Country.
Contact phone number, where required.
If you notice an error in your shipping address, contact us immediately.
We will do our best to update the information before the order is dispatched. However, once a shipment has entered the carrier's delivery network, address changes may no longer be possible.
7. Customs, Duties, and Import Regulations
International shipments may be subject to customs inspections, import regulations, duties, taxes, or other charges imposed by the destination country.
Free worldwide shipping refers to the standard shipping service offered by PetVoyage. It does not automatically mean that all destination-country customs duties, import taxes, or government charges are covered.
Customers should review their local import requirements where applicable.
Customs processing may also affect the estimated delivery timeframe.
8. Delayed or Missing Shipments
Although we aim to provide reliable delivery, unexpected shipping delays may occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
When contacting us, please include:
Your order number.
Your full name.
Your shipping destination.
Any available tracking information.
We will review the available shipment information and help you determine the appropriate next steps.
If an order is confirmed lost or undelivered, we will work with you toward an appropriate resolution in accordance with applicable laws.
9. Incorrect or Damaged Deliveries
If you receive a damaged product, an incorrect item, or an order with missing products, please contact us as soon as possible.
We recommend providing photographs of the packaging and affected items to help us investigate and resolve the issue.
Depending on the circumstances, we may arrange a replacement, refund, or another appropriate solution.
10. Returns and Refunds
PetVoyage offers free returns and refunds within 30 days of delivery.
If you are not satisfied with your purchase, please contact our support team for return instructions.
For complete details, please review our Return & Refund Policy.
11. Contact Our Shipping Support Team
For questions about shipping, delivery estimates, or order tracking, please contact:
PetVoyage
Email: support@PetVoyage.site
Phone: 0421 880 919
Address: 66 Derwent St, Glebe NSW, Australia
Website: https://PetVoyage.site
Thank you for shopping with PetVoyage. We appreciate your trust and look forward to making every pet adventure more enjoyable.